• exterior shot of chateau montebello at night

Guest Services

At Fairmont Chateau Montebello, we pride ourselves on providing our guests with unparalleled luxury and exceptional service. Let our dedicated team make your stay a truly unforgettable experience.

The hotel has two specially designed rooms that have wider door entrance and bars in the bathroom near the toilet and around the bathtub. One wheelchair is available, for emergency use only.

Please contact the hotel if you have any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services. To learn more please visit our accessibility page.


Full bell staff services are available for luggage storing or porterage.

Let our concierge team help you plan the most memorable getaway. To reserve activities, to make dinner reservations or to learn more about our different services, please contact our team at 819 423 6341 or directly via email.

24-hour return service is available, five days a week.

Check in time is 4:00 pm.

Check out time is 12:00 pm.

Early & late checking times are available upon availability. Certain fees may apply.

Self-service outdoor parking for hotel guests is part of the resort experience fee. Self-service outdoor parking for non-hotel guests is $25 per day. Taxes extra. Does not include unlimited in and out privileges.

Valet parking is $39 per day. Includes unlimited entry and exit privileges.

Charging stations are available for Teslas and other electric vehicles.

To ensure the well-being of guests and colleagues in our hotel, our site is restricted to guests staying on our property and members of our yacht club, until further notice.

During your stay, we are happy to provide a food bowl and metal cage, upon availability. You can enjoy walking on site on our 4.7 km trail or hiking nearby at Kenauk Nature. Please note that your dog needs to be on a leash.

Cleaning Fees

There is a daily cleaning charge per room, per night for a maximum of two pets of $55 plus taxes to ensure that future guests with allergies have no problems after your departure. No charge will apply for service dogs.

Also, did you know that a part of the profits collected from the pet fee ($5) is donated to Canadian Guide Dogs for the Blind, the foundation from which come our canine ambassador Vic?


For the safety and comfort of all our guests, you are kindly requested to follow some simple rule during your stay with your pet:

  • Please keep your pet on a leash on the hotel grounds at all times.
  • Please, pick up after your pet.
  • Pets are not allowed in the lobby, restaurants, bars as well as at the aquatic center and health club.
  • Pets must be in a cage when unattended in the room. Should we receive guest complaints of barking or crying, we cannot keep your pet on the property.

Pet Services Nearby

Hawkesbury Veterinary Hospital
1075 McGill Street, Hawkesbury, ON K6A 1R6
613 632 5927

Toutounet Pet Grooming
2827 Route 148, Grenville-sur-laRouge, QC J0V 1B0
819 242 9797

At Fairmont Le Château Montebello, we strive to treat you to the finest experience possible.We have bundled together our most popular amenities and activities under one Resort Experience Fee of $35 plus taxes per room per night.

All hotel guests have access to wireless high speed Internet.